OUR TOP 3 MOST FREQUENTLY ASKED QUESTIONS – ANSWERED!

20 Jul 15

Jonathan from Technical Support gives advice on your frequently asked questions!

Q1) How do I watch Sky on my Linsar TV through tvLINK/Magic Eye?

If you want to be able to watch Sky and also change the channel from another room you will need to use a Sky tvLINK also known as the ‘Magic Eye’. The second TV needs to have ananalogue tuner and the Sky box requires an RF output, specifically an RF2 output. Not all Sky boxes, especially the latest models, have an RF output; if yours doesn’t you would need to purchase an iO link which creates a tvLINK enabled RF output for new SkyHD boxes with no RF2 output.

To use a Magic Eye, you need to have an aerial cable running from your Sky box to your second TV.

If you look at the back of your Sky box, you should find two aerial sockets, labeled RF1 Out and RF2 Out (if not please see above regarding the iO link). Connect an aerial lead that will run to your second TV into the RF2 socket. The RF2 socket is “powered”, which makes the Magic Eye work. Don’t plug into RF1 Out as this has no power.

Plug the other end of the aerial lead into the Magic Eye and then plug the Magic Eye into your TV.

Finally, position the infrared pod next to the TV in range of the remote. When the Magic Eye is plugged in and working, it should have a little red light on. If you have problems setting this up please contact Sky here

Now you will need to go through a First Time Installation on your Linsar TV.

Please ensure that the Sky box is switched on showing a Sky channel and that your Linsar TV is connected to your main aerial.

• Press Menu
• Go to Install and Retune
• Go to First Time Installation
• Highlight Yes to delete all channels and press OK
• Select English and press OK, then on the next screen change the ‘Digital Only’ to ‘Full Installation’ before pressing OK again.
• Select Home mode and Yes to start the automatic channel scan.
• Select Aerial and follow the onscreen instructions.

Once the tuning has been completed, the Sky channel should show up on number 9001.

Q2) Why does my Linsar TV sound distorted or tinny?

There are a few recommended adjustments that you can change on your TV that may help with sound distortion/tinny sound:

• Press Menu
• Go to Sound and press OK
• Go to Equaliser and press OK
• Change the option ‘User’ to ‘Speech’
• Press Menu to close the sub menu
• Then go to Sound Mode and change it from ‘Stereo’ to ‘Dual II’
• Then go to Dynamic Base and change it to ‘Off’

You will find that due to the slim design of flat screen TV’s, the sound quality from the smaller sets is governed by the size of the speaker fitted. You may wish, especially with smaller screen sizes, to enhance the sound quality by connecting asound bar to the TV. You can connect a set of speakers or sound bar via theheadphone socket on the side of the TV (This input is also sometimes referred to as an AUX input). To use this socket you’ll need a 3.5mm headphone lead.

We have gone one step further and recognised that sound isjust as important as the picture. So far we have launched two models with a built in sound bar offering a far superior sound – check them out here!

Q3) How do I scan for a software update?

Please ensure the TV is connected to the internet via Wi-Fi or Ethernet cable.

• Press Menu
• Go to Settings
• Go to Other Settings
• Select Software Upgrade and press OK
• Select ‘Scan for Upgrade’ and follow the onscreen instructions.

Once completed this will ensure your TV has the latest version software.